EXECUTIVE SUMMARY

QRCS in a few lines

QRCSis a complete ecosystem composed of:

SOOKSOOK.FR: publication, field, traceability, monitoring, communication and identification platform;
TDATAQ.SOOKSOOK.FR: e-learning platform linked to SOOKSOOK, dedicated to training, prevention, standards, forms and skills development;
SHOP.SOOKSOOK.FR: store for subscription, purchase and access to the ecosystem, as well as QR Code articles and supports.

QRCS was designed to address several real-world issues:

lack of readability on the ground;
difficulty of communication between actors;
lack of transparency on interventions, repairs and works;
difficulty in tracing what is done on equipment, devices, machines, installations and areas;
need to better link security, prevention, training and real action;
need to make several companies, several teams or several large groups work together in a more coherent framework.

The strength of QRCS lies in the fact that it does not just deal with an isolated subject.
It connects in the same environment:

the land;
QR Codes;
reports;
historical ones;
risks;
PPE;
areas;
technical support;
training;
notifications;
the shop;
affiliation;
redistribution.

QRCS thus makes it possible to:

publish better;
better trace;
better follow-up;
train better;
better security;
communicate better;
drive better;
better value real work.

Key message

QRCS is not just a tool. It is an ecosystem that links field, training, QR Code, publication, traceability, store and commercial development in the same coherent framework.

TYPICAL USER JOURNEY

How a user actually experiences the QRCS ecosystem

The typical user journey allows us to understand how QRCS is experienced in reality. It shows the continuity between the field, training, QR Codes, forms, publications and monitoring.

1. User encounters support or area on the ground

The user is in front of:

a machine;
equipment;
a device;
a machine;
a facility;
or an identified area.

On this support or in this area, aQR Code displayis visible on a sign, plaque or signage.

At this point, the user is no longer faced with silent support. It has a direct access point to useful information.

2. It scans the QR Code

By scanning the QR Code, the user can access, depending on the rights and settings chosen,:

support history;
intervention reports;
diagnostics;
the works;
stop dates;
the dates of return to service;
unavailability;
risks and dangers;
the PPE to wear;
associated documents;
diagrams;
area information.

This step is central, because it immediately brings the information closer to the real place of action.

3. He understands the situation better before acting

Thanks to this consultation, the user can better understand:

the condition of the support;
recent events;
points of vigilance;
the context;
the risks present;
the protections to be provided;
actions already carried out.

This step improves preparation. It reduces blind work and puts the method, safety and prevention at the right time:before the action.

4. If necessary, he follows or completes his skills development on TDATAQ

In some cases, the user must also go throughTDATAQFor :

understand the risks;
review a standard;
learn the correct use of a form;
follow professional e-learning;
learn to write a safety moment;
validate a prior module.

This step is particularly strong when access to certain forms on SOOKSOOK is conditional on prior validation of the corresponding module on TDATAQ.

The user therefore does not publish just because he has access to a tool. He publishes because he has been prepared to use it well.

5. He accesses the right form or usage on SOOKSOOK

Once the context is understood and, if necessary, the training followed, the user can use SOOKSOOK to:

publish a report;
complete an audit;
carry out a HIRA on the Job;
carry out a joint inspection;
use a fire permit;
report an anomaly;
document an intervention;
provide a diagnosis;
follow an audit;
publish a safety moment.

The advantage is that the user does not start from a blank page. He chooses the right publication framework according to the reality of his situation.

6. Information becomes visible, traceable and shareable

Once published, the information is not lost. It becomes:

dated;
attached to the correct support;
linked to the correct area;
visible to the actors concerned;
traceable;
usable over time.

This step is essential. It transforms field action into readable, durable and useful information.

7. Other actors can follow

From there, several actors can derive value from the publication:

the manager can be notified;
the HSE can monitor safety issues;
production may experience unavailability or shutdown;
maintenance can reread the history;
the user company can better understand what is happening;
the outside company can prove what it did;
the user himself can follow the evolution of the support.

Technical support then becomes a living object in the ecosystem.

8. User can follow or subscribe to support

In QRCS logic, the user can also:

follow equipment;
subscribe to a machine;
follow an installation;
be informed of a stop;
be informed of a return to service;
track reports;
see work in progress;
read the developments of the support over time.

This logic, close to a social network applied in the field, provides very strong continuity of information.

9. Their commitment can be promoted via TDATAQ

If the user follows modules, participates, progresses or gets involved, TDATAQ can also enter into a logic ofgamification.

This can allow him to accumulate gains that can be transformed into:

gift vouchers;
Shop products;
QR Code padlock;
QR Code displays;
ecosystem benefits.

This dimension enhances engagement and strengthens loyalty to the platform.

10. He enters a virtuous loop

The typical user journey shows that with QRCS, the user enters a coherent loop:

he consults;
he understands;
it is formed;
he acts;
he publishes;
he traces;
he follows;
he progresses;
it can be valued.

Key message

With QRCS, the user doesn't just use a tool. It enters into a coherent process between information, training, action, publication, monitoring and promotion.

TYPICAL CUSTOMER JOURNEY

How a customer enters and deploys the QRCS ecosystem

The typical customer journey helps show that QRCS is not just an idea or a concept. It is a solution that can be presented, tested, purchased, deployed and gradually ramped up.

1. The customer discovers the need

The starting point is often a well-known difficulty:

lack of traceability;
low visibility of interventions;
communication difficulty;
poor security on the ground;
difficulty tracking equipment or areas;
poor circulation of information;
problem of coordination with service providers;
need better training before publication.

The customer is not necessarily looking for QRCS initially. It mainly seeks to resolve real operational pain.

2. It is linked to QRCS

This connection can be made:

live ;
through an affiliate;
via a recommendation;
via a demonstration;
via a need expressed on a site.

The QRCS affiliate or representative plays a presentation and qualification role here. It helps the customer understand that QRCS does not just respond to an isolated problem, but to a global need for readability, security, traceability, training and coordination.

3. A demonstration makes the solution concrete

The customer then discovers the solution in a concrete way:

QR Code on machine;
QR Code on zone;
support history;
intervention report;
visibility of risks and PPE;
access to forms;
logic TDATAQ;
Shop logic;
notifications;
availability analysis;
histograms;
subscription or tracking logic.

The demonstration is very strong, because QRCS shows itself well.
We are not just selling a speech, we are showing a use.

4. The customer can enter the trial or testing phase

Depending on the strategy chosen, a trial or test phase can be proposed over a limited scope:

a team;
a machine;
an area;
a type of form;
safety use;
a need for traceability;
a training course.

This allows the customer to quickly see the value in a real-world environment, without having to immediately switch to a full deployment.

5. The customer orders via the Shop

When the customer makes the purchase, the order is placed viashop.sooksook.fr.

The Shop serves as a point of sale for:

subscriptions;
purchases;
subscriptions;
QR Code articles;
products linked to the method.

This step is important because it clearly distinguishes:

use of the platform;
training;
and the commercial transaction.

6. The customer sets up the first elements of the system

After ordering, deployment can begin:

creation of accounts;
implementation of QR Codes;
assignment of profiles;
preparation of areas;
attachment of equipment;
opening of access;
organization of the first forms;
installation of supports.

The client can start small, on a targeted area.
This is one of the great advantages of QRCS: it isscalableand progressive.

7. Users are trained via TDATAQ

Before or during startup, users can be trained on TDATAQ to understand:

risks;
the dangers;
PPE;
standards;
forms;
the method;
safety moments;
business practices.

This step is decisive, because it improves adoption and quality of use.

8. The land begins to live in SOOKSOOK

Once the system is in place, the platform begins to produce its real value:

users post;
the machines and installations have a history;
the areas are readable;
managers are informed;
production follows shutdowns;
HSEs gain visibility;
service providers and external companies work within a more coherent framework.

The customer then begins to see the overall value.

9. The client can ramp up gradually

Once the first scope has been validated, the client can expand:

to other areas;
to other machines;
to other teams;
to other professions;
to other media;
to more TDATAQ content;
to other sites.

This is where QRCS shows its true growth strength.

10. The customer enters into a sustainable logic

Ultimately, the customer is no longer content with using a tool.
He enters a more structured environment where:

the terrain is better published;
the risks are better visible;
histories are better followed;
users are better trained;
technical supports are better understood;
communication becomes clearer;
the method takes root.

Key message

The QRCS customer journey goes from real need to progressive, concrete and sustainable deployment, linking demonstration, order, training, field and ramp-up.

SUMMARY OF THE THREE BLOCKS