9. Creation of notifications by messaging

 

Transform a simple message into an automated ERP flow

In an operational environment, information is not always born in a structured form.
It often appears spontaneously: a message sent, an alert, rapid feedback after intervention, field information shared urgently.

SOOKSOOK intègre cette réalité et va plus loin :
👉 it allows you to directly transform a message intoexploitable ERP object.

This means that a simple internal message can become:

• an opinion

• a notification

• a request for intervention

• a safety event

👉 No re-entry, no duplication, no loss of information.

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General principle

The idea is simple but extremely powerful:

👉 capture information where it is actually produced

Rather than requiring users to systematically go through a long and structured form, SOOKSOOK makes it possible to exploit existing messages and automatically transform them into ERP flows.

👉 The message becomes a data source.

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9.1 Activation in user profile

🔹 Principle

Creation of email notifications is not enabled by default for all users.

It is based on a specific option in the profile.

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🔹 Settings

In the user profile settings, an option can be activated:

👉 authorize the creation of notifications by messaging

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🔹 Explanation

This choice is voluntary.

Not all users should be able to trigger ERP flows via messages.

👉 This option allows you to:

• limit use to authorized profiles

• guarantee data quality

• avoid abuse

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🔹 Control logic

Even if the functionality is easy to use, it remains regulated:

✔ only authorized users can activate it
✔ it can be combined with the trigger rules (chapter 7)

👉 We therefore maintain a systempowerful but controlled.

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9.2 Operation

🔹 Principle

Once the option is activated, the process becomes completely smooth for the user.

He no longer needs to think about ERP.

👉 It simply acts... and the system does the rest.

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🔹 Operation steps

When a user sends a message:

• user sends a message

• the system automatically reads its content

• it identifies useful data

• he structures them

• it transforms them into usable format

• it generates the XML

• it triggers the sending to the SFTP server

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🔹 Detailed explanation

Unlike simply sending a message, SOOKSOOK analyzes the content.

It can detect:

• equipment mentioned

• some type of problem

• a location

• a description

• a level of urgency

👉 These elements are then converted into structured data.

The system plays a key role here:

👉 transform free content into usable ERP data

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🔹 Integration with the rest of the system

This flow does not work in isolation.

It is connected with:

• trigger rules

• authorized users

• the common keyword

• XML mapping

👉 The message becomes aintelligent front door in the ERP system.

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9.3 Interest

🔹 Save time

The user no longer needs:

• fill out a complete form

• find the right screen

• manually structure data

👉 It simply sends a message.

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🔹 Act quickly

In urgent situations (breakdown, security, incident), speed is essential.

👉 Messaging allows:

• an immediate reaction

• instant transmission

• automatic ERP object creation

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🔹 Simplify field use

Field users often favor simple tools.

👉 Messaging is natural:

• facile

• rapide

• accessible

👉 This improves system adoption.

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🔹 Capture information at the source

Information is often lost because it is not captured at the right time.

With this system:

✔ information is captured immediately
✔ it is transformed automatically
✔ it is integrated without loss

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🔹 Reduce re-typing

Without this system:

• message → copy → form → ERP

With SOOKSOOK:

👉 message → ERP

✔ less handling
✔ fewer errors
✔ more reliability

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Concrete field case

👉 A technician notices an anomaly:

It sends a message:

“PCB3 freight elevator blocked at 11m level, abnormal noise, check quickly.”

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👉 SOOKSOOK:

• identifies the equipment

• extract the problem

• structure the data

• generates the XML

• sends to the ERP

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➡ Result:

✔ a notice is automatically created in the ERP
✔ without form
✔ without re-entry

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Strategic role in the SOOKSOOK ecosystem

Messaging is becoming much more than a communication tool.

👉 It becomes:

• an input tool

• a trigger tool

• an integration tool

👉 It directly connects the land to the management system.

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Link to digitalization

This mechanism perfectly illustrates the SOOKSOOK logic:

👉 simplify user action
👉 automate the transformation
👉 integrate frictionlessly

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Conclusion of the chapter

Creating notifications by email completely changes the way you work.

It allows you to pass:

❌ a rigid system (mandatory forms)
👉 to
✔ a fluid system (message → ERP)

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👉 SOOKSOOK does not force the user to adapt to the system
👉 it adapts the system to the reality on the ground

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👉 Result:

✔ faster
✔ simpler
✔ more reliable
✔ more efficient

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