“Contact” button — Direct communication around the equipment or agent —SookSook

The button:

Contacter

allows you to quickly enter into communication with the profile displayed inSookSook.

This button is available for:

• agent profiles,
• as equipment/machine profiles.

1. Main objective

The “Contact” button allows you to create a direct link between:

2. Operation on a machine profile

When used on a profile:

• machine,
• freight elevator,
• elevator,
• equipment,
• facility,

the button allows:

• to report a problem,
• request an intervention,
• contact the manager,
• transmit field information,
• alert quickly in the event of an anomaly.

3. Concrete example

Broken freight elevator

A user scans the QR Code of the freight elevator and opens their SookSook profile.

Using the button:

Contacter

he can immediately:

• send a message,
• notify the maintenance department,
• describe the fault,
• send a photo,
• report a risk.

4. Operation on an agent profile

When used on a profile:

• technician,
• elevator engineer,
• team leader,
• speaker,

the button allows:

• to exchange directly,
• request information,
• coordinate an intervention,
• communicate quickly.

5. Centralized communication

The “Contact” button avoids:

• number searches,
• complex email chains,
• loss of information,
• recipient errors.

Everything is centralized around the relevant SookSook profile.

6. Types of information that may be transmitted

The system can allow sending:

7. Linking with publications

The button can be connected:

• to publications,
• to histories,
• QR Codes,
• notifications,
• to field workflows.

Exemple

After a message:

• a publication can be created,
• an alert sent,
• a notified manager,
• a triggered intervention.

8. Fast field communication

The button is designed for use:

• mobile,
• ground,
• fast,
• industrial.

Objectif

Allow a user to quickly contact the right person directly from:

• the machine,
• the profile,
• the QR Code,
• the intervention.

9. QR Code integration

In the QRCS / SookSook logic:

The QR Code opens:

• the machine profile,
• documents,
• the histories,
• but also the immediate communication button.

10. Industrial use cases

11. Vision SookSook

The “Contact” button transforms a digital profile into:

• operational communication point,
• field/office interface,
• coordination center,
• rapid access to the right information and the right contact person.

12. SookSook Philosophy

Dans SookSook, a machine or an agent are not just static files.

Using the button:

Contacter

they become:

• reachable,
• interactive,
• connected,
• integrated into the field operational flow.