“Message” button — SookSook integrated messaging —SookSook

The button:

Message

allows you to open the integrated messaging systemSookSookin order to communicate directly with:

• an agent,
• a manager,
• a speaker,
• or an equipment/machine profile.

This functionality allows fast, centralized and traceable communication directly from the profile concerned.

1. Purpose of messaging

Messaging allows you to connect:

2. Communication directly from the profile

From a machine or agent profile, the button:

Message

allow :

• to send a private message,
• ask a question,
• report an anomaly,
• request an intervention,
• transmit technical information.

3. Operation on a machine profile

Example :

10 Ton Steelworks Freight Lift

A user can:

• report a breakdown,
• inform of a malfunction,
• send a photo,
• notify a responsible person,
• request assistance.

4. Operation on an agent profile

On a technician or worker profile, messaging allows:

• team coordination,
• the intervention organization,
• technical exchanges,
• requests for information,
• operational monitoring.

5. Centralization of exchanges

All exchanges can remain associated:

• to the profile,
• by machine,
• to the user,
• or the intervention concerned.

This improves:

• traceability,
• tracking,
• communications history.

6. Types of information that can be exchanged

7. Fast field communication

Messaging is designed for:

• smartphone,
• construction site,
• workshop,
• industrial environment.

It allows you to avoid:

• multiple calls,
• loss of information,
• dispersed exchanges,
• field oversights.

8. Linking with QR Codes

In the QRCS / SookSook logic:

A QR Code can open:

• the machine profile,
• documents,
• the histories,
• but also direct messaging.

Concrete example

An agent scans the QR Code of a freight elevator:

• open the profile,
• consult the information,
• click on:

Message

• immediately prevents maintenance.

9. Multi-stakeholder communication

Messaging facilitates exchanges between:

• maintenance,
• exploitation,
• HSE,
• subcontractors,
• responsible,
• technicians.

10. Operational utility

11. Difference between “Contact” and “Message”

12. Vision SookSook

Messaging transforms SookSook profiles into real operational communication points.

A machine or an agent becomes:

• reachable,
• interactive,
• connected,
• integrated into field/office exchanges.

13. SookSook Philosophy

Dans SookSook, communication is an integral part of traceability and security.

The button:

Message

thus allows:

• to accelerate trade,
• to streamline interventions,
• to strengthen coordination,
• and centralize information around equipment and agents.