Hierarchy – Management

HIERARCHY – MANAGEMENT

Give management a clearer, more responsive and more structured vision of real activity

For thehierarchyand themanagement, SOOKSOOK represents a very strong lever. The platform should not be seen as a simple tool used by field teams, but as a means of giving managersmore direct, more reliable and more usable reading of what is really happening.

In many organizations, management leads with information that is often partial, late or fragmented. Field actions are taking place, but their feedback is sometimes uneven. A technician intervenes, an observation is made, a machine is stopped, a diagnosis is made, a risk is identified, but the information does not always arrive at the right level, at the right time, with the right context.

SOOKSOOK greatly reduces this break. The platform makes it possible to link field publications, reports, diagnostics, zones, equipment, users and groups to a monitoring logic that is more readable for management.

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Management better connected to the real field

One of the great contributions of SOOKSOOK for the hierarchy is to allow management not to remain dependent solely on:

• partial oral feedback;
• an informal exchange;
• information transmitted late;
• an incomplete summary;
• of a document that is difficult to find.

With SOOKSOOK, the hierarchy can access publications that are structured, dated, contextualized and linked to the right support. This allows you to see better:

• what was done;
• by whom;
• on what equipment;
• in which area;
• with what observation;
• with what consequences;
• with what possible consequences.

For a manager, this gain is considerable, because it improves the quality of reading the field without having to wait for information to come back randomly.

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Better visibility of technician activity

SOOKSOOK also allows management to better monitor the actual activity of the technicians under their responsibility. It is not a question of a logic of disordered surveillance, but of a logic ofclearer, fairer and more documented management.

Thanks to user profiles, reports, histories and publications, the manager can better understand:

• the interventions carried out;
• the diagnoses made;
• the difficulties encountered;
• anomalies reported;
• work in progress;
• the contributions of technicians;
• continuity of activity over time.

This visibility improves management capacity, because it gives a more precise reading of operational reality.

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Email notification

A very strong lever of reactivity for the hierarchy

A particularly important point for management is theemail notificationduring a new field publication.

This functionality has real operational value. When a technician publishes a report, diagnosis or report, the relevant hierarchy can be informed quickly by e-mail. This allows the manager not to discover important information too late.

This is particularly useful when a post highlights a sensitive situation, for example:

• une machine stoppedin an intervention report;
• equipment unavailable;
• a critical anomaly;
• an identified risk;
• a need for arbitration;
• a situation requiring a quick decision;
• a problem impacting production or organization.

In this type of case, e-mail notification gives management a much greater ability to react.

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Concrete example: machine shut down in an intervention report

Let's take a very concrete case. A technician works on equipment and, in his intervention report, he indicates that amachine has been stoppeddue to a defect, a risk, an impossibility of returning it to service or an anomaly requiring action.

Without SOOKSOOK, this information can sometimes:

• go up late;
• be transmitted orally only;
• staying in a report read too late;
• not immediately reaching the right hierarchical level.

With SOOKSOOK, this publication can trigger aemail notificationto the relevant manager. The user is then quickly informed that an important event has just been published.

This allows him to:

• learn about the context;
• read the report;
• understand the nature of the judgment;
• assess the impact;
• organize a suite;
• notify other actors if necessary;
• arbitrate more quickly.

For management, this is a major gain in responsiveness.

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Better decision-making capacity

Management becomes more efficient when it has faster and more contextualized information. A decision is only relevant if it is based on a good reading of the situation.

With SOOKSOOK, the hierarchy can make decisions on a more solid basis, because the information provided is:

• more structured;
• more directly linked to the field;
• more easily consultable;
• more quickly available;
• often accompanied by context, history or an associated document.

Email notification completes this logic by reducing the time between fieldwork and managerial awareness.

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Better management of sensitive situations

Management does not just need to know that an activity exists. He needs to be alerted when certain situations require special attention.

SOOKSOOK takes on real value here, because the field publication can become auseful managerial signal.

For example, a notification may be of strong interest in the following cases:

• stopping a machine;
• finding of significant anomaly;
• safety gap;
• need for urgent maintenance;
• unpaid intervention;
• work to be rescheduled;
• blocking situation;
• diagnosis requiring validation or arbitration.

The manager then no longer needs to wait for a later point to discover the subject. He can position himself earlier.

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A better link between field and management

In many organizations, the difficulty does not come from a lack of will on the part of management, but from the fact that the field and management are not always linked by a sufficiently clear flow of information.

SOOKSOOK improves this link. The platform allows technicians to publish structured information, and managers to be informed and consult it more easily. Cela réduit la distance entre l’action réelle et la lecture managériale.

This link is particularly valuable in environments:

• techniques;
• industrial;
• multi-site;
• high reactivity;
• with critical equipment;
• with coordination of several stakeholders.

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Better managerial traceability

For the hierarchy, the gain is not only in being alerted. It is also about being able to find the information in a more solid framework. A useful email notification is only really worth it if it is based on a traceable, readable and consultable publication over time.

With SOOKSOOK, management can rely on:

• dated reports;
• publications related to the right equipment;
• identified user profiles;
• histories;
• related documents;
• continuity of monitoring.

This gives piloting a more reliable basis than simple one-off exchanges.

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Better management of priorities

When managers receive the right information at the right time, they can better adjust their priorities.

Notification of an important new publication makes it possible, for example, to:

• reclassify an emergency;
• anticipate a production consequence;
• trigger reinforced monitoring;
• mobilize a complementary team;
• organize a repair;
• inform another hierarchical level;
• arbitrate between several subjects.

In other words, SOOKSOOK helps management not to receive information too late. It allows him to act sooner and more intelligently.

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Better reading of real performance

The hierarchy does not only manage incidents. She also manages a global activity. SOOKSOOK allows him to better read this activity through:

• published reports;
• diagnostics;
• the interventions carried out;
• equipment histories;
• the contributions of technicians;
• recurring situations;
• significant events.

This improves the ability to understand not only the problems, but also the actual load, points of attention and value of the work produced in the field.

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Concrete gains for hierarchy and management

For the hierarchy, the gains generated by SOOKSOOK can be formulated very clearly.

Main gains:

• better visibility on the actual activity of technicians;
• better feedback of field information;
• clearer reading of reports and publications;
• increased responsiveness with email notifications;
• better decision-making capacity;
• better management of sensitive situations;
• better management of priorities;
• better traceability of events and actions;
• better link between field and management;
• better reading of actual performance.

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Concrete examples of value management

In practice, SOOKSOOK can provide real hierarchical value in situations like:

• receive an email when a technician posts a report of a problemmachine stopped ;
• be informed quickly of a publication related to critical equipment;
• follow the activity of a team without depending solely on oral feedback;
• easily find the report linked to a significant anomaly;
• consult the history of equipment before arbitration;
• read the diagnostics published by the technicians under his responsibility;
• anticipate a production or organizational consequence based on a field publication;
• better prioritize the actions to be taken.

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How to present it commercially

In the affiliate module, the correct message is as follows:

SOOKSOOK gives the hierarchy and management a more direct, more responsive and more structured vision of field activity.
The platform not only makes it easier to read technicians' reports and publications, but also allows you to be alerted quickly, particularly by e-mail, when a new important publication appears, such as the shutdown of a machine in an intervention report.

This argument is very strong, because it speaks directly to managers who need to manage with reliable, rapid and contextualized information.

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Integrated wording for your module

For hierarchy and management, SOOKSOOK constitutes a concrete management tool. The platform makes it possible to better monitor the activity of technicians, to read reports, diagnostics and field publications more clearly, and to strengthen the link between management and operational reality.

A particularly strong asset is the email notification when a new publication is made. When a technician issues an important report, for example reporting that a machine has been shut down, the appropriate manager can be informed quickly. This improves responsiveness, decision-making, priority management and monitoring of sensitive situations.

SOOKSOOK thus allows management to manage with more lively, more structured information and closer to the real field.

Key message

With SOOKSOOK, management no longer discovers information too late.
Il peut être informé rapidement des publications importantes du terrain, mieux suivre l’activité de ses techniciens et piloter avec une vision plus claire, plus réactive et plus fiable.